We have over a decade of experience in working with leading telecom companies in the US, the India. Our services span across fixed line, wireless, cable, pay TV, and broadband segments. With our best-in-class services, we not only transform operations – we work with you to lead your business process re-engineering initiatives.
Our ‘Right-shoring’ model is a custom blend of on-shore and off-shore talent pools to suit clients’ needs.
The telecom industry has seen radical changes in the structure and breadth of services over the past decade. As smart digital devices converge on cloud platforms, customer support channels will become more and more interconnected. Disparate legacy systems complicate the challenge by making a single view of the customer difficult. There is pressure on companies to reduce customer effort, reduce the cost-to-serve, and improve customer experience.
To address these challenges, StackNexus has been delivering business process management solutions in customer care, customer retention, sales and customer acquisition at superior levels of operational excellence. Our unique ‘digital dialog’ capability enabled by mobile care– with social media, SMS/text support, web chat and crowdsourcing helps our clients promote self serve among customers.
With our consistent, sustainable, proprietary methodology, we simplify business processes and improve cost efficiencies for telecom service providers. What sets us apart is our deep domain expertise, innovative products, customied solutions, leading-edge business analytics, and best practices.